> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hymalaia.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Request Tracker Connector

> Access tickets and transactions from Request Tracker 4.x

## How it works

* This connector pulls in all **tickets updated within the last 10 minutes**
* Tickets are updated **every 10 minutes**
* Only **Request Tracker REST API 1.0** is supported

> ❗️Request Tracker **5.x** is **not supported** at this time

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## Setting up

### Create or use a Request Tracker user

Create a user in **Request Tracker 4.x** with the following:

* **Read access** to all queues Hymalaia should index

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## Configure Hymalaia Request Tracker Connector

1. Go to the **Admin Dashboard**
2. Select the **Request Tracker Connector**

### Step 1: Provide authentication

* Enter your:
  * **Request Tracker username**
  * **Password**
  * **RT installation base URL**

### Step 2: Begin indexing

* Click **Connect** to start indexing your Request Tracker tickets and transactions

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For more details, refer to the [Request Tracker REST API 1.0 documentation](https://docs.bestpractical.com/rt/4.4.1/).