> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hymalaia.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Freshdesk Connector

> Access knowledge from your Freshdesk Tickets

## How it works

The Freshdesk connector indexes tickets from your Freshdesk account.

## Setting up

### Authorization

1. Log in to your [Freshdesk](https://freshdesk.com) account.
2. The Freshdesk user must be a verified **agent**, **admin**, or **owner**.
3. Click your **profile avatar** and choose **Profile Settings**.
4. Select **View API Key** and copy the key.

> ℹ️ **Note**: You will need your **domain**, **API key**, and **password** to authorize your Freshdesk connector in Hymalaia.

### Indexing

1. In the **Hymalaia Admin Dashboard**, click **Add Connector**.
2. Select the **Freshdesk** tile.
3. Click **Create New**.
4. Provide your:
   * **Domain** (e.g. `yourcompany.freshdesk.com`)
   * **Password**
   * **API Key**
   * Optional: A name for your credentials.
5. Click **Create** to save your credentials.
6. After clicking **Continue**, enter a **name** for your connector.
7. Click **Create Connector**.

Hymalaia will automatically begin indexing your Freshdesk tickets.